Privacy Policy

Last updated: January 15, 2024

This Privacy Policy (this “Policy”) is a binding legal agreement between Caring Senior Service Franchise Partnership, L.P., a Texas limited partnership (“we”, “us”, or “our”) and you (“you” and “your”). We take the privacy of your personal information seriously, and this Policy governs our usage and disclosure of information collected from you when you visit and use this website (the “Site”). By using the Site, you consent to the data practices described in this Policy. If you do not agree with the terms of this Policy, you must immediately cease use of the Site.

Information Collected

We collect personal information you choose to provide us, which may include your name, your contact information (such as street address, phone number, or email address),what services you are seeking, and other personal information (collectively, “Personal Information”). Your disclosure of Personal Information is optional, but some features of the Site may be unavailable or non-functional without certain Personal Information.

Our servers automatically collect technical and other information about your computer hardware and software, when you visit the Site (“Technical Information”). Technical Information does not identify you personally and can include: your IP address, browser type, domain names, page views, clicks, access times, referring website addresses, and other non-personal information. The Site may use cookies, including third-party cookies, to help remember certain information about you when you return to the Site, and to better understand your interests. You can disable cookies through you browser settings, but some features or functionality of the Site may be unavailable with cookies disabled. Pursuant to the California Online Privacy Protection Act, the Site does not follow the Do Not Track setting of your web browser.

Use and Sharing of Information

We do not sell, rent, or lease your Personal Information. We only use and share your Personal Information as set forth in this Policy.

We may use your Personal Information: (i) to provide the Site’s services to you; (ii) to otherwise fulfill the purpose for which you submitted it, such as to respond to your requests, or sign you up for certain communications; (iii) to protect the security or integrity of the Site and our systems and investigate any suspected breaches thereto; (iv) to comply in our reasonable discretion with legal requests and proceedings; (v) to exercise or enforce our rights under this Policy; and (vi) as otherwise required to comply with any applicable laws, rules and regulations.

We may share Personal Information: (i) in connection with a court order, subpoena, government investigation, or as otherwise required by law, rule or regulation; (ii) with our affiliates or in the event of a corporate sale, merger, acquisition, or similar event; (iii) with our third-party service providers who assist in the operation, maintenance, or improvement of the Site.  While we anticipate communicating to such third-party service providers that they are prohibited from using your Personal Information except to provide these services to us, we cannot represent or promise that your Personal Information may be used by such third-party service providers for other purposes. We may also share Personal Information with our third-party marketing partners who may use it to communicate promotional information and offers that we or they believe you may be interested in. If at any time you wish to opt-out of future newsletters or other promotional emails, you may follow the unsubscribe or opt-out instructions in the email or contact us at [CONTACT], and we will use commercially reasonable efforts to implement your request promptly. We may, nonetheless, continue to contact you regarding your inquiry with us.

We may use and share Technical Information, which does not identify you personally, in any way we deem appropriate, including without limitation to maintain and improve the Site, analyze market trends, and develop our current and future products and services.

Online Support Services

The Site does include a live chat feature provided by a third-party service provider.  Any of the information you share with such service provider will also be shared with us, however, as with other third-party service providers, we cannot guaranty that your Personal Information and any other information shared on such chat feature will not be shared or used in ways we are not aware.  You agree to assume the risk related to the use of the live chat feature on the Site.

Third-Party Sites

The Site may contain links to third-party websites (each, a “Third-Party Site”). We provide these links only as a convenience. We do not control or operate Third-Party Sites and we do not endorse the contents of any Third-Party Site. We are not liable for any information, products, advertisements, content, services or software accessible through any Third-Party Sites. You visit any Third-Party Sites at your own risk, and you hereby fully release us and our affiliates, and each of our respective directors, officers, employees, representatives, agents, successors and assigns from any damages or losses alleged to be caused by your use of or reliance on any Third-Party Site or any content, products, services or other materials available therein. Third-Party Sites are subject to website and privacy policies that we do not control; please review such policies closely before using any Third-Party Site.


We use commercially reasonable measure designed to help protect your personal information from unauthorized access, use or disclosure. However, no transmission of data over the Internet can be guaranteed to be 100% secure, and if you submit any Personal Information through the Site you accept the inherent risks in doing so, including without limitation the risks of interception, unauthorized access, corruption, or deletion of your data.

Children Under Thirteen

We do not knowingly collect Personal Information from individuals under the age of 18. If we become aware that we have any Personal information regarding individuals under the age of 18 in our possession or control, we will use commercially reasonable efforts to promptly delete such Personal Information from our systems.

Changes to This Policy

We may modify this Policy from time to time in our sole discretion. Any modifications to this Policy will be posted in the “Privacy Policy” section of the Site. By continuing to use the Site after a new version of this Policy has been posted, you consent to the changes and agree to comply with the then-posted version of this Policy. We encourage you to periodically review this Policy to stay informed about our privacy practices.

Contact Information

We welcome your questions or comments regarding this Policy. If you have any questions or comments, please contact us at


For New Jersey Residents

Fraud Policy

Standard I-F Standard XII-H

Purpose: Our goal is to establish and maintain a business environment of fairness, ethics and honesty for employees, clients, and anyone else with whom we have a relationship and to prevent fraud, financial loss, damaged reputation and litigation.

Policy: Caring Senior Service will deter, detect and correct misconduct and dishonesty. In concert with federal and state mandates Caring Senior Service shall adhere to whistleblower rights and protection. The discovery, reporting and documentation of fraudulent or illegal acts provides a sound foundation for the protection of innocent parties, the taking of disciplinary action against offenders up to and including dismissal where appropriate, the referral to law enforcement agencies when warranted by the facts, and the recovery of assets by any and all lawful means.


1. For purposes of this policy, misconduct and dishonesty include but are not limited to:

  • theft or other misappropriation of assets, including company assets, our clients, suppliers or others with whom we have a business relationship
  • misstatements and other irregularities in company records, including the intentional misstatement of the results of operations
  • wrongdoing
  • forgery or other alteration of documents
  • fraud and other unlawful acts
  • any similar acts

Caring Senior Service specifically prohibits these and any other illegal and inappropriate activities in the actions of its employees, managers, executives, directors and all others responsible for carrying out Caring Senior Service activities.

2. It is the responsibility of every employee, supervisor, manager and executive to immediately report suspected misconduct or dishonesty to the Chief Executive. Managers, when made aware of such potential acts by subordinates, must immediately report such acts to the Chief Executive. Any reprisal against any employee or other reporting individual because that individual, in good faith, reported a violation is strictly forbidden.

3. Due to the important, yet sensitive nature of the suspected violations, effective professional follow up is critical. Managers should not in any circumstances perform any investigative or other follow up steps on their own. Concerned but uninformed managers represent one of the greatest threats to proper incident handling. All relevant matters, including suspected but unproven matters, should be referred immediately to those with follow up responsibility.

4. Employees with supervisory and review responsibilities at any level have additional deterrence and detection duties. Specifically, personnel with supervisory or review authority have three additional responsibilities.

  • First, you must become aware of what can go wrong in your area of authority.
  • Second, you must put into place and maintain effective monitoring, review and control procedures that will prevent acts of wrongdoing.
  • Third, you must put into place and maintain effective monitoring, review and control procedures that will detect acts of wrongdoing promptly should prevention efforts fail.

Authority to carry out these three additional responsibilities is often delegated to subordinates. However, accountability for their effectiveness cannot be delegated and will remain with the managers.

5. Investigations, when warranted, will have:

  • free and unrestricted access to all records
  • the authority to examine, copy and/or remove all or any portion of the contents of files, desks, cabinets, and other storage facilities (whether in electronic or other form) without the prior knowledge or consent of any individual who might use or have custody of any such items or facilities when it is within the scope of investigative or related follow up procedures

All investigations of alleged wrongdoing will be conducted in accordance with applicable laws and company procedures.

6. Care must be taken in the follow up of suspected misconduct and dishonesty to avoid acting on incorrect or unsupported accusations, to avoid alerting suspected individuals that follow up and investigation is underway, and to avoid making statements, which could adversely affect the company, an employee, or other parties. Accordingly, the general procedures for follow up and investigation of reported incidents are as follows:

  • Employees and others must immediately report all factual details to the Chief Executive.
  • All records related to the reported incident will be retained wherever they reside.
  • Do not communicate with the suspected individuals or companies about the matter under investigation.
  • Neither the existence nor the results of investigations or other follow up activity will be disclosed or discussed with anyone other than those persons who have a legitimate need to know in order to perform their duties and responsibilities effectively.
  • All inquiries from an attorney or any other contacts from outside of the Caring Senior Service, including those from law enforcement agencies or from the employee under investigation, should be referred to the Chief Executive.

7. Investigative or other follow up activity will be carried out without regard to the suspected individual’s position, level or relationship with Caring Senior Service. 


Business Ethics and Corporate Compliance Policy

Standard I-F 
Standard XII-H 

Purpose: Caring Senior Service aspires to the highest ethics, compliance with laws, regulations and service standards in relation to business operations and practices and direct service to clients.  

Policy: Caring Senior Service dictates compliance with all laws, regulations, and accreditation standards to help maintain operations in an ethical and legal manner.  The Governing Authority has final judgment on all business ethics and compliance decisions.  All employees are to conduct themselves in a principled manner and in compliance with laws, regulations, and accreditation standards, this includes providing proof of certification or licensure.     

A Code of Ethics is provided to each employee, which includes the assignment to the appropriate level of care, excluding unauthorized employees from performing personal care.   

 Annual reports to the Governing Authority on incidents of misconduct or violations are prepared and evaluated.  This policy statement will be distributed to the general public and referral sources annually.   


  1. A Business Ethics and Compliance Policy has been established for employee conduct and delineates the consequences for failure to adhere to the accepted ethics and compliance practices. 
  2. Components of the policy include the elements involved in plan oversight, monitoring and evaluation, distribution of the plan to employees and clients, reporting procedures, and establish the approach to outside investigations as well as the provision for enforcement of the plan. 
  3. New employees will be informed of the BEC Policy during new hire orientation.  Documentation will be placed in their personnel record. 
  4. The business ethics and compliance statement will be distributed to the community annually and to all clients at admission. 
  5. The Governing Authority will review the BEC policy and its findings annually through the reports made by the appropriate Committee. 
  6. The Governing Authority shall appoint an independent Compliance Officers and charge the Professional Advisory Committee with advising the Governing Authority on compliance and ethical issues and overseeing the compliance program.  
  7. All reports of misconduct or violations of law are to be considered serious and are to receive immediate attention with a full investigation.  Reports of any misconduct, unethical business practice or violation of laws and accreditation standards and guidelines can be made by anyone.  The occurrence must be reported in writing to the Chief Executive or Compliance Officer and include the name of the accused person(s), act(s), and date(s) of the suspected violation.  The Chief Executive will meet with the staff member(s) making a report of misconduct or violation of the law as the first step in the investigation process.  All reported incidents are investigated within five (5) days of the report, including those reported by the Compliance Officer. 
  8. Employees will be protected under the CEPA Law (Conscientious Employee Protection Act).  Which means Caring Senior Service prohibits taking any retaliatory action against any employee because the employee in good faith discloses or threatens to disclose violations of law, unethical, or fraudulent acts. 
  9. The Governing Authority shall annually review all reported violations or incidents of misconduct and compliance.  The Governing Authority shall have final judgment on all business ethics and compliance decisions. 
  10. Caring Senior Service has adopted a Code of Ethics that clearly outlines expected conduct and is displayed in the office. 
  11. Failure by any employee to report unethical or unlawful practices or actions is misconduct warranting disciplinary action.  However, any employee who raises a complaint under this policy in bad faith, or for the purpose of harassing another employee, or who repeatedly raises meritless complaints hereunder, will be subject to disciplinary action, up to and including termination of employment, and such disciplinary action will not be deemed retaliation under this policy. 
  12. Caring Senior Service and its employees will cooperate with all reasonable and lawful demands made by finding agencies, governmental investigation or law enforcement agents. Written, copied or electronic documentation is not to be altered or destroyed in anticipation of a request or as a result of a request for those documents by any authorized lawful investigation.