This is a very personal letter and really should be handwritten. However, my handwriting is not the most legible, and I really want you to receive my message.
I wish to thank you and all your staff for the dedicated, compassionate and skilled care that you gave my wife, Gloria, and to me during a very difficult time.
As you know I am retired physician who practiced medicine for fifty seven years. I have known many great nurses and aides over that time. As far as I am concerned you and your staff are on the very highest echelon-- at the very top.
I'm not going to mention any names, other than yours and you as a director should take credit for your staff's work. If I do name people I will forget someone, and I do not want to hurt anyone. But those who were most involved in Gloria's case will know that I am thinking especially of them and that I am grateful.
Sincerely, Austin M.